Policies at RapunzelGifts.com

All descriptions and sizes are approximate. Actual sizes, colors and styles may vary from the photos and descriptions on this site. Photos are representative of each item, but may not be of the actual item currently available.

All items are subject to previous sale. Prices and policies for this website effective December 2002 and are subject to change without notice.

Methods of Payment:
All orders must be pre-paid. We accept major credit cards (MasterCard, Visa, American Express, Discover Card) and US bank checks and postal money orders. New Jersey sales tax will be added when applicable.

Shipping:
Rapunzel Gifts ships in accordance with FTC guidlines. All orders are processed and shipped within 24 hours or less. Orders placed over the weekend will be shipped on Monday.

Shipping and handling charges are extra and are based on the weight, size and method of shipment. Orders are sent via UPS unless otherwise requested. Please note, UPS will not deliver to P.O. Boxes. Backorders will be shipped at the same rates as regular orders. Please contact us with special requests and for more information.

Shipments to Canada
UPS charges approx $30 COD for orders valued between $40-100 Canadian. If you want to reduce shipping and brokerage fees we recommend you contact us at sales@rapunzelgifts.com for a customized order and shipping quote. We will gladly ship your order via USPS.

Complimentary free shipping
Complimentary free shipping via UPS ground on all orders of $125 or more.

Insurance and Damages:
All orders shipped UPS are insured up to $100. If you receive an item that has been damaged during shipment, please contact us immediately. Save ALL packing materials and paperwork. If you notice external damage to the package at the time of delivery, alert the delivery person at that time, and, if possible, have them verify this damage in writing. Damage due to shipping may need to be claimed through UPS.

Returns:
Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met:

Items must be in original condition as shipped.
Notification of return is received by us within five days of your receipt of the item. Contact: sales@rapunzelgifts.com.
Returned item is received by us within 14 days of the date you received the item. Items returned past the deadline will receive credit towards future purchases. For December holiday purchases, we accept returns through January 15th.
Customer assumes all responsibility for the safety, shipping and handling of the returned item. We suggest careful packing and insuring as the minimum precaution.

NOTE: We do not accept returns on custom gift baskets. We will accept returns on Buddha & OM gift baskets if the items arrived damaged. Please contact us by phone at (201)-489-9849 before returning these items. For some gift baskets, there is a $5-$10 restocking fee depending on the condition of the gift returned.

If your package arrives damaged please either refuse the package from the driver or issue a claim with UPS or Fed-Ex. We will gladly replace your item once UPS/Fed-Ex verifies they have received your complaint and accepts responsibility for the damage.

All boxed gift sets must be returned unopened.